Flow
Your even more customizable service process
Build an automated service journey. Get more flexibility and countless possibilities to attend.
Have a specific stream for each channel
Turn your customer's experience by giving him personalized service that fits the channel of contact he chooses to talk to you.
Chat Online
Messenger
Telegram
SMS
and More
Define what will happen in the entire service process from the time of entry, before the customer is served by the human layer, on exit, when the service is terminated by the agent.
Input stream
Output stream
Customize your messages
Send contents be they texts, images, audios or videos. Use context variables and customize each service.
Ask any question being strategic
Capture data and raise valuable information during chat.
User enters the flow
Everything starts after an user enters the flow. This is a standard action for all flows.
Meet according to condition
Your client can choose the path you want to follow and your flow can deliver that experience to him.
Channel
Location
Schedule
Language
Transfer the client from one flow to another
Your service does not have to end when it ends. Transfer to other streams and continue the journey.
Take it to other apps.
Do everything and a little more
Build numerous interactions in a structured way with our list of actions.
Finish chat
Set department
Create condition
Auto distribute
Add tags
Transfer to another flow
Set a bot
Transfer to Agent
Set a bot
Set a tab
Set chatform
Put call in line
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