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Delight

Turn customers into fans of your brand

Uncomplicate your service and promote a good experience with our multi-channel solution. With all the support that you will be able to offer using our platform, you will have more satisfied and willing customers to indicate your brand!

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Promote a good experience in the main services channels

Do not waste time checking all digital contact points of your company, connect them to Huggy, and centralize all interactions to a single queue.

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Telegram

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Messenger

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Email

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Website

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And more

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Guide your customer directly to who will solve the problem.

No one likes to keep moving through several sectors until get to the right person. With departmentalization it is possible to send your client to a specific sector, team or person.

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Access your customers information for decision-making

Quickly access your customer’s history within the company. Armed with this data you can make better decisions and spare your customer from repeating information.

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Chat details

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Activities timeline

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History

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Contact data

Access your customers information for decision-making

Quickly access your customer’s history within the company. Armed with this data you can make better decisions and spare your customer from repeating information.

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Chat details

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Contact data

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Activities timeline

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History

Work with your team

From administrators, managers to agents: interact and notify your team. Make internal comments and chat with your team. This interaction will make all the difference in the management of your service!

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Internal messages

Only agents are able to see. Useful, for example, when transfering a customer between agents.

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Work with your team

From administrators, managers to agents: interact and notify your team. Make internal comments and chat with your team. This interaction will make all the difference in the management of your service!

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Internal messages

Only agents are able to see. Useful, for example, when transfering a customer between agents.

Track your performance and customer satisfaction

Through the dashboard you can have access to data such as average customer satisfaction and volume of real-time attendance: day, week and month calls, number of unread messages, open and unanswered.

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Track your performance and customer satisfaction

Through the dashboard you can have access to data such as average customer satisfaction and volume of real-time attendance: day, week and month calls, number of unread messages, open and unanswered.

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Trust who can do more for you!

Add the more than 1000 companies around the world who trust Huggy.Request access now or talk to our expert team.

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Your digital calls in the palm of your hand. Download our app now!

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